By accessing or using the Grooove platform ("Platform"), including any web application, mobile interface, or related service operated by Grooove (Pty) Ltd ("Grooove", "we", "us"), you agree to be bound by these Terms of Service ("Terms").
If you do not agree to these Terms, do not use the Platform. These Terms apply to all users, including venue operators, guests, promoters, and any other party accessing the Platform.
You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to:
Grooove reserves the right to suspend or terminate access to the Platform for any user who violates these Terms.
Users may request account deletion at any time by emailing groooveza@gmail.com. Requests will be processed within 30 days, subject to legal retention requirements.
Venues that register on Grooove ("Venue Operators") are responsible for:
Grooove acts as a technology intermediary and is not liable for the actions or omissions of Venue Operators.
Guests who make reservations through the Platform ("Guests") acknowledge that:
Guests must be of legal age to access licensed venues in South Africa (18 years or older). By completing a booking, Guests confirm they meet this age requirement.
If a Guest fails to arrive for a confirmed booking without cancellation ("No-show"), the venue may:
Repeated no-shows may result in restrictions on the Guest's ability to make future bookings through the Platform. Cancellation windows and policies are set by each Venue Operator and will be displayed at the time of booking.
Promoters who use Grooove to manage guest referrals and commissions ("Promoters") agree that:
Venue Operators on paid plans (Standard or Premium) are billed on a monthly subscription basis in South African Rand (ZAR). By subscribing, you authorise Grooove to charge your nominated payment method on a recurring basis.
All prices displayed on the Platform are exclusive of VAT. VAT will be added where Grooove becomes VAT registered in South Africa.
Grooove collects and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Our full Privacy Policy, which forms part of these Terms, is available at /privacy.
By using the Platform, you consent to the collection, processing, and use of your personal information as described in our Privacy Policy.
All content on the Platform — including the Grooove name, logo, design, software, text, and graphics — is the intellectual property of Grooove (Pty) Ltd and is protected under South African intellectual property law.
You may not copy, reproduce, distribute, or create derivative works from any content on the Platform without prior written consent from Grooove.
Venue Operators grant Grooove a non-exclusive licence to display their venue name, logo, images, and information on the Platform for the purpose of operating the booking service.
To the maximum extent permitted by South African law, Grooove shall not be liable for:
The Platform is provided "as is" without warranties of any kind, express or implied. Grooove's total liability in any matter arising out of or related to these Terms shall not exceed the amounts paid by you to Grooove in the three months preceding the claim.
These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, including but not limited to:
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa. You agree to first attempt to resolve disputes informally by contacting Grooove directly.
If you have any questions about these Terms, please contact us:
We aim to respond to all queries within 3 business days.